Terms of Sales



These general conditions of sale govern the relationship between the company CITYNOX and its brand ILONA and any person using the ilona-dispenser.com site to place an order. Placing an order constitutes full acceptance and unreserved acceptance of these general conditions of sale, the prices and descriptions of the products offered.


The products presented on the site are likely to undergo modifications. The photos of items presented are not contractual, unless otherwise indicated. The products offered for sale on the site are in principle in stock, failing this, matc will quickly confirm the availability of the order. Offer valid while supplies last.


The order is only registered after receipt and full collection of the payment. Orders received on the website will be honored only while stocks last. In the event of temporary or permanent unavailability of a product, CITYNOX and its brand ILONA undertake to inform the customer as soon as possible.


The CITYNOX company and its ILONA brand undertakes to dispatch the items ordered within a maximum period of 48h to 72h (subject to stock availability) depending on the duration of payment processing. The average delivery time for available items is 48 hours after shipment for mainland France, 4 working days for Europe, up to 7 days for certain destinations outside Europe. However, delivery times are given for information only.


Payment is made either by bank card (Carte Bleue, Visa, Mastercard, Eurocard), data entry is secured by SSL encryption (Secure Socket Layer), which guarantees optimal transaction security, (in collaboration with the service provider PAYGREEN payment), either by check made payable to “CITYNOX”, or by bank transfer. In the case of payment by bank card, the total amount of the order increased by the amount of the shipping costs is debited. If the order is not shipped in full, and unless the customer requests otherwise, the amount of products not shipped is refunded by check or bank transfer. In the case of payment by check or transfer, the items ordered will only be dispatched once the check or the transfer has actually been cashed. The regulations must reach us within seven days after the registration of the order. After this period, in the absence of payment, the order is automatically canceled, unless we have given our agreement for an additional period.


We invite you to check (or have checked by the agent who receives) the apparent condition of the products upon delivery. In the presence of an apparent anomaly (package or product missing compared to the delivery note, damaged package, broken products …) you can either refuse your order or accept it by making written reservations on the delivery slip which specify the apparent anomaly then report it to us by email or telephone.

You must imperatively follow this procedure so that we can send you damaged or missing items, otherwise, no claim will be taken into account.

Your invoice for a disputed shipment must be honored in full and on time, without any restrictions.


Items received are defective or non-compliant:

After-sales service is free in the event of product manufacturing or non-compliance. Matc provides after-sales service provided that normal use of the products has been made, free from any error in use or maintenance.

The removal costs are the responsibility of the customer.

The return will be valid if: the packaging is adapted to avoid any damage during transport. Items returned incomplete, damaged or soiled by the customer will not be returned or exchanged.

All products in the destocking category are neither returned nor exchanged. The return or request for credit must take place within 7 days from the date of receipt of the items.

Are you not satisfied of your order:

You have a right of withdrawal of 15 days from the date of receipt of your package. Attention, the right of withdrawal of an order does not apply to personalized products made to measure at your request under the ‘article L, 121-20-2 of the consumer code. These products can not be the subject of a refund, a credit or an exchange except in the event of a quality defect

You can request the exchange or refund of one or more items without having to justify a reason, or pay a penalty, with the exception of the costs of return (and return in case of exchange).

The value of the item returned in exchange or for refund will be that which the customer has acquired, the corresponding invoice being proof. Any request for exchange or refund must be made by phone or email: contact@citynox.fr


Prices are quoted in euros all taxes included. They take into account the VAT applicable in mainland France, current on the day of the order. The prices can be modified without notice on our site and our digital and paper distribution channels. The price recorded at the time the order is placed is billed.


In the case of an article under guarantee, the duration and the extent of the guarantee vary according to each product. Note that all products on the ilona-dispenser.com store are guaranteed for 24 months. The warranty does not cover improper use or improper maintenance of the products, nor the normal wear and tear of certain parts. The warranty does not apply in the event of damage caused by causes external to the product such as falling, lightning, water damage, fire, etc. The warranty does not cover the return and shipping costs which remain payable client.


All customers of the site must follow an online registration procedure allowing them to place an order. The information requested is essential for the processing and routing of orders, as well as for drawing up the invoice and the warranty contract. The final validation of the order and / or the online supply of the bank card number constitutes signature and express acceptance of all the operations carried out on the site and is proof of the order in accordance with the provisions of the law of March 13, 2000.


The company CITYNOX and its brand ILONA cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer virus, or any fact qualified as force major, in accordance with case law, or the improper use of the products ordered.

DECLARATION OF THE “ilona-dispenser.com” SITE TO THE CNIL (registration number 9PS0283068h)

The client is informed that the automated processing of information, in particular the management of users’ email addresses, has been declared to the CNIL. In accordance with the law of January 6, 1978, the user has a right of access and rectification of the data concerning him.


The company CITYNOX and its mark ILONA remains the owner of the goods until full payment of the price as well as the ancillary costs and interest if it is due in accordance with the law of May 12, 1980 and July 13, 1967 – FRANCE.


These conditions are subject to French law and the provisions of the Consumer Code relating to distance selling in France.


In the event of a dispute relating to the execution of the clauses and conditions indicated above and in the absence of an amicable agreement between the parties, the Courts of Alès (FRANCE) are solely competent.


ILONA is a division of CITYNOX sas – 1 chemin des deux mas – 30100 ALES – FRANCE

Phone. : +334 66 61 07 34 – Email: contact@citynox.fr

SARL with a capital of 1,500,000 euros – SIRET 491,795 423,00038 – VAT FR 82,491,795,423 – R.C.S. ALES 491,795,423

Scroll to top